Have live, high-empathy conversations with clients who've disengaged and help them rebook or rematch.
Coach clients through decisions, providing clarity on platform tools and addressing hesitation.
Document conversations for clean handoffs and partner with internal teams to resolve issues.
Grow is a three-sided marketplace that empowers mental health providers, insurance payors, and patients. With over $328M in funding and 15 million sessions since 2020, the company is mission-driven and ambitious, with a culture focused on impact and collaboration.
Responsible for the day-to-day success of partners and end users, including onboarding, implementation, and relationship building.
Track utilization, identify trouble spots, and initiate solutions in a compassionate and professional manner.
Serve as the primary liaison between campuses and internal teams, driving renewals and expansions.
BetterMynd makes mental health resources more accessible to college students through a nationwide network of licensed clinicians and virtual counseling technology. It is a fast-paced startup focused on supporting higher education institutions and their mental health needs.
Manage a portfolio of passive clients and ensure consistent service delivery.
Assist Client Managers with tracking performance metrics, reporting, and data accuracy.
Act as the first point of contact for client inquiries and collaborate with internal teams to resolve issues.
TrueAccord combines machine learning with a human-based approach to transform debt resolution and help people achieve financial health. With a world-class leadership team and passionate team members, the company helps millions of consumers regain their financial footing.
Participate in client onboarding sessions and shape onboarding materials.
Conduct periodic outreach and guide clients through their security posture.
Serve as the dedicated case manager for identity theft incidents and resolve them end-to-end.
BlackCloak provides a Client Security Operations Center (CSOC) that protects members around the clock. The company operates in the cybersecurity space and values client success, collaboration, and ongoing learning, with a remote-first culture.
Ensure seamless client experience for enterprise health system IT teams through successful launch and adoption of clinical workflow tools.
Lead implementations from onboarding to product configuration, conduct kickoff meetings, and develop project timelines.
Track engagement metrics, demonstrate ROI, and coordinate with Support, Product, and Marketing to resolve client needs.
Doximity is a clinical AI company with the largest network of U.S. clinicians, trusted by over 85% of physicians and 300+ health systems. It values curiosity, ownership, inclusion, and making a meaningful impact in healthcare.
Own the end-to-end implementation lifecycle for new clients, from configuration and training through go-live.
Deliver Guided and Premium implementation services across ClearGov's Budgeting Suite, including paid training and workshops.
Drive adoption, manage client expectations, and collaborate cross-functionally to ensure long-term partnership value.
ClearGov builds a modern financial operating platform for US local governments and school districts, helping them plan, budget, report, and communicate finances. Trusted by more than 2,000 public sector organizations, ClearGov offers a collaborative, high-performing, and remote-friendly culture.
Lead end-to-end management of strategic third-party partnerships for healthcare benefits administrators and payers.
Oversee implementation processes, partner relationships, and cross-functional coordination.
Drive continuous improvement, performance monitoring, and scalable integration strategies.
The company provides innovative virtual care solutions that help individuals manage obesity and related health conditions through personalized, evidence-based care. It is a fast-paced, technology-driven organization with an inclusive culture focused on improving healthcare access and patient outcomes.
Own end-to-end implementation of strategic third-party partner integrations, from planning through long-term lifecycle management.
Serve as the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams to turn partner requirements into seamless client implementations.
Manage partner relationships, monitor SLAs, and establish scalable implementation frameworks for future partner launches.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. It's a fast-paced startup trusted by Fortune 100 companies and major national payers, focused on whole-person care.